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Please complete our quick contact form with a brief description of your enquiry, and we will get back to you as soon as possible.

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If you are dissatisfied with our services for any reason, please speak to your assigned accountant in the first instance and they will try to resolve the issue where possible. If you do not feel that your matter has been adequately dealt with, please follow the escalation process below:

  • The complaint should be put in writing to marked for the attention of Gavin Fernandes, in the subject box detailing exactly what your complaint(s) is and how you feel it should be resolved.
  • On receipt of the complaint in writing, this will then be logged as a formal complaint and an acknowledgement email is sent to you.
  • The complaint will be forwarded to the relevant department/accountant/resource within the business for resolution/assistance – Gavin (or such other member of the Customer Relations Team to which your complaint is allocated) is responsible for keeping you up to date with the query and follow up with other departments where necessary.
  • Gavin (or such other member of the Customer Relations Team to which your complaint is allocated) will update you on the complaint within 7 working days of the complaint being logged/acknowledgement email being sent.
  • Once the complaint is resolved to your satisfaction the complaint will be filed as resolved.
  • Notes are updated on your personal file to ensure that all of the above has been met.

Please see the below link for the ICAEW website. The below page gives information on how to make a complaint, the complaint form to be filled in, and the processes and procedures once the complaint has been received and logged by them.

There is also some useful information relating to when a complaint should be made to the ICAEW.

If you would like to talk to us about how we can improve our service to you, or if you are unhappy with the service you are receiving, please let us know by contacting Gavin Fernandes. We will consider carefully any complaint that you may make about our probate services as soon as we receive it and will do all we can to resolve the issue. We will acknowledge your complaint within five business days of its receipt and endeavour to deal with it within 8 weeks. Any complaint should be submitted to us by letter. 

If we do not deal with it within this timescale or you are unhappy with our response we give you, you may of course take the matter up with our professional body the Institute of Chartered Accountants in England and Wales and the Legal Ombudsman. Complaints to the Legal Ombudsman should be made within six years of the act or omission or within three years of you becoming aware of the issue, and in either case within six months of our written response to your complaint to us. The contact details for the Legal Ombudsman are: 

Letter: The Legal Ombudsman, PO Box 6806, Wolverhampton WV1 9WJ


Telephone: 0300 555 0333.

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Please use our “Quick contact form” to send us your feedback, questions and queries.

Our office

Head Office: MG Group, 166 College Road, Harrow, Middlesex HA1 1BH
Phone: 020 3226 0940

Business hours

Monday - Friday 9am to 7pm
Saturday - by prior appointment
Sunday - by prior appointment

Our Services

Aiming to provide the highest quality accounting.

Our services range from traditional compliance services through to forecasting, business consultancy, corporate transaction (purchase, sale, merger), wealth management and legal services.

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Factsheets are a library of concise summaries of information.

We have a large number of factsheets ranging from a number of topics including: Capital Taxes, Employment matters, Personal tax, VAT and Specialist Areas like charites and sports clubs.

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Access to really useful financial resources.

Our resources are designed to help you to keep on top of your finances with online calculators, market data, tax calendar and downloadable forms from HMRC and Companies house.

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Have we convinced you yet?

Please feel free to get in touch via phone email or our quick contact form.

We offer initial free consultations simply contact us to find out more.

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